Best Practice IT Service Management 'Out of the Box'

ICCM's e-Service Desk can deploy 'out of the box' products more efficiently and effectively than our competitors. With 33 modules and ITIL® Best Practice processes available 'Out of the Box, e-Service Desk is industry recognised as a highly transferable Service Management solution that can be implemented extremely easy, with minimal disruption to an organisation's working practices. This enables an organisation to deploy ITIL® Best Practice in a matter of weeks as opposed to months or in some cases years.

But don't take our word for it; hear what our customers have to say:

"We literally took e-Service Desk out of the box, installed it, trained on it, and we were ready to go in a matter of weeks - a painless experience."
Tokio Marine Europe Insurance Limited

"The transferability of e-Service Desk was like nothing else on the market. We were given all of the ITIL® modules 'out of the box' and we haven't been charged for using any additional modules we've implemented as our needs have grown."
British Transport Police

"ICCM's e-Service Desk is a strategic addition to Applicable. It enables us to launch out of the box ITIL® best practice with minimal effort and outlay. It's also the solution that's most likely to ensure we attain ISO20000 accreditation." Curtis continues: "With our company's rapid expansion plans we needed a solution that would reliably scale with the business. e-Service Desk integrates with our current and future systems unlike other systems we considered which couldn't, despite their claims."
Applicable

BPM

Rather than the legacy "application development" driven approach that many vendors in the market have adopted, ICCM's forward-thinking approach blends their first-class Service Desk tool with the functionality of business process management in the form of Metastorm BPM®. This collaboration delivers unparalleled Service Management capabilities across all industries and business functions and provides our customers with the power to design, automate, manage, control, and effectively execute and improve business processes.

An example:
In the case of Incident Management, you may want a call put through a manager for authorisation before closing. With e-Service Desk, you have the capability to edit the Incident Management process module and change the workflow of the system. This allows you to be completely self-sufficient without having to rely on highly paid consultants.

One IT solution to manage multiple processes

Many organisations utilise a number of IT solutions, to manage a vast array of processes across multiple departments and locations. This often leads to staff being confused which IT solution to utilise for their different needs, and IT staff spending significant manpower trying to manage unwieldy systems. ICCM's Service Management tool can help organisations overcome this, by rolling out one IT solution that can be utilised to manage numerous processes across multiple departments within the organisation.

An example:
ICCM's Service Desk tool, which may start out being used within IT Services, can also be used for HR. Using the example of the HR recruitment process, ICCM's Service Desk software solution can help organisations combat a multitude of recruitment process issues, including managing applications, CRB and reference checks. In some cases it can cut the recruitment process time in half, ensuring that an organisation is able to hire their candidate of choice before they get recruited by another organisation. It does this by automating the recruitment process, eliminating the need for paper based applications, saving significant time short listing applicants and guaranteeing that applications don't go missing.