Who We Are
ICCM Professional Services Ltd. was originally established in the mid 1990's to provide consultancy services to organisations wishing to improve their IT Helpdesk function. ICCM realised most Helpdesk solutions on the market did not offer the level of functionality being demanded by the industry, and for that reason researched other technologies to deliver benefits over existing application vendors. ICCM identified Metastorm BPM® as an exciting process enabling technology that seamlessly delivers a high performing orchestration engine and web interface that ensures compliance and adherence to any underpinning process. This enabling technology incorporating ICCM's e-Service Desk truly transforms the way in which Service Management applications deliver value to a customer.
The Company's value proposition to customers is four-fold:
Accelerated ROI - ICCM's e-Service Desk deploys more 'out of the box' capabilities, more efficiently and effectively than our competitors. Many vendors sell solutions at a loss, profiting from recurring services, maintenance, and upgrade costs. At ICCM we believe customers who wish to be self-sufficient should have the tools to do so. Furthermore, we believe scalability and a solutions' ability to grow and adapt with your business is essential to any investment. e-Service Desk's BPM platform is developed around scalability and does not have the limitations of application driven technology.
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Process Led Technology - ICCM's e-Service Desk tool, coupled with the business process functionality of Metastorm's BPM® solution, delivers a radically different approach to Service Management. By developing its technology from the process up around the ITIL® framework ICCM's solutions allow customers to tailor processes around their company's actual needs giving better value and ensuring a smooth implementation into any environment.
Flexibility - Working with ICCM our customers experience flexibility unprecedented by the competition. Because of its BPM foundation, our solution easily integrates into existing software but also has the ability to evolve for future environments. Additionally, our flexible pricing modules allow companies of all dimensions to find a pricing structure that suits their needs, whether that be Process, Named, Concurrent or Role Specific. Our flexibility goes further still; being 100% web-based technology allows full access for remote working service teams, including wireless PDA's and Blackberry® devices. Our self-service portal gives customers a window into the status of their service request any time or place.
Service & Support - At ICCM we thrive on a culture that provides outstanding service and support to our customers. We deliver on this commitment from initial deployment through to everyday operation. Our ITIL® Best Practice Consultants deploy your software and are readily available to offer their acute technical knowledge and broad experience to your Service Management Program. In addition, we encourage an active user group community by providing regular user group sessions, customer days and forums. We rely heavily on input from our customers, enabling us to align customer feedback to our product road map. We also believe our customers are entitled to service and support when they need it. Our global support network and our extended support hours allow us to offer assistance around our customer's schedule.
To download an overview of ICCM and our product range, click here.