What We Do

ICCM Solutions are providers of revolutionary software and superior services to organisations aspiring to Best Practice Service Management. Rather than the legacy "application development" driven approach that many vendors in the market have adopted, ICCM's forward-thinking approach blends their first-class Service Desk tool with the functionality of business process management in the form of Metastorm BPM®. This collaboration delivers unparalleled Service Management capabilities across all industries and business functions in almost every geographical region.

Products:
ICCM's product range provides a radically different business solution for IT Service Management, offering both the Service Desk function as well as business process technology in the form of Metastorm BPM®. With a range of 33 modules and processes available ICCM's product range is industry recognised as a highly flexible and configurable Service Management solution that can be implemented extremely easily, with minimal disruption to an organisation's working practices. ICCM's products are suitable for any organisation that seeks to provide an outstanding level of support service.
To find out more about our product range, click here.

Consultancy:
ICCM recognises that launching new IT systems can be fraught with obstacles potentially creating unanticipated overheads on resources and leading to projects not being delivered on time or on budget. To combat this, ICCM offer a variety of consulting methodologies from quick start implementations to full turn-key solutions, each tailored to suit individual needs and budgets. ICCM's professional consulting services link directly with the sales and support process, so that there is seamless handover from each business unit in order that customers receive a consistent experience with the utmost professionalism.
To find out more about our consultancy services, click here.

Training:
A critical part of any implementation is the training delivered to varying members of staff, often impacting the overall success of a Service Management project. ICCM's qualified industry trainers utilise their own practical hands on experiences, enabling organisations to gain maximum benefit from the subject matter being taught. ICCM provides a number of scheduled courses throughout the year, which can be carried out on and off site. Courses include: ITIL® v2 & v3, reporting essentials, customer services training, as well as a range of training around e-Service Desk.
To find out more about our range of training courses, click here.