Training
A critical part of any implementation is the training delivered to varying members of staff, often impacting the overall success of a Service Management project. ICCM's qualified industry trainers utilise their own practical hands on experiences, enabling organisations to gain maximum benefit from the subject matter being taught. ICCM provides a number of scheduled courses and workshops throughout the year, which can be carried out on and off site. Courses include: ITIL® v2 & v3, reporting essentials, customer services training, as well as a range of training around e-Service Desk.
Course can be delivered in either a ½ day or 1 day format depending upon the level of requirement of the course delegates and the depth of the course content and provided material can be tailored to the level of experience the delegates feel is appropriate.
ICCM training courses include:
- e-Service Desk User Training
- e-Service Desk Train the Trainer
- e-Service Desk Administration Training
- BPM Essentials Training
- Reporting Essentials
- ITIL Awareness
- ITIL Awareness with e-Service Desk alignment
- ITIL v2 & v3 Foundation Course
- ITIL v2 - v3 Foundation Bridging Course
- ITIL v2 - v3 Managers Bridging Course
- ITIL v2 Managers Course
- ITIL v2 Practitioners Course
- Customer Care/Service Desk Training
- Database Management & Tips