Training

Training is an essential aid to increasing ongoing learning and personnel development.  ICCM’s Training Portfolio  for 2011 has been designed to deliver key skills to enable delegates to increase their knowledge of the ICCM’s solutions set.

All of ICCM’s training courses are delivered by professional and experienced trainers and consultants, utilising their own practical hands on experiences, enabling organisations to gain maximum benefit from the training development.

Course Availability & Module Description:

Public Training

Service Desk Product Training

• e-Service Desk Administration Training
• e-Portal

Metastorm Product Training

• BPM Essentials

Reports Training

• SQL Server Reporting

Customer Services Training

• Customer Services

Personal Development

• ITIL Awareness
• G2G3 Simulation

Onsite Training

Product Development 

• e-Service Desk User Training
• e-Service Desk Train the Trainer
• e-Service Desk Administration Training

Personal Development

• ITIL Awareness with e-Service Desk alignment
• ITIL v3 Foundation Course
• ITIL v3 Managers Course
• ITIL v3 Practitioners Course

How to Book

If you would like further information on any of our training courses or you would like to book onto a course, please do not hesitate to contact our Training department on 01666 828600 – Option 3 General Enquiries. Or email: info@iccm.co.uk