SaaS IT Service Management from ICCM

CREATING EFFICIENCIES AND SAVINGS FOR YOUR BUSINESS
ICCM understands that managing your IT infrastructure is more critical today than ever before. To that end, ICCM is offering our e-Service Desk solution that combines IT Service Management (ITSM) and Business Process Management (BPM) in a 'Software-as-a-Service' (SaaS) model. The SaaS model for e-Service Desk allows your company to leverage the benefits of these methodologies: increased efficiencies and better internal productivity, without purchasing licensing upfront.

Unlike other SaaS and Licensed ITSM solutions, e-Service Desk processes can be modified and integrated around your company’s needs.  It ensures a smooth implementation into any environment and considerably reduces the resources your organisation needs to invest before you experience its value.  Customers enjoy the exact same capabilities of e-Service Desk in either a licensed or hosted environment. Beyond this, if a customer business needs dictate a mix of hosted and licensed, a 'blended' approach is absolutely possible and still has no difference in functionality.

ICCM SaaS SOLUTION CAN TRANSFORM YOUR BUSINESS OPERATIONS
The SaaS model is rapidly changing the dynamics of IT deployments and cost structures. Companies can realise an accelerated ROI by leveraging a SaaS solution allowing them to:

• Actively deploy applications quicker without the need for updating software releases
• Minimise unnecessary licensing costs through a per-seat' / 'per month' model
• Faster evaluation / deployment cycles due to reduced capital requirements
• Mitigate internal administrative resource allocations thereby eliminating associated time /costs

Rarely do organisations have the opportunity to realise both greater effectiveness and efficiencies-the ICCM ITSM/BPM solution, in a hosted/SaaS model, truly allows organisations to maximise their IT infrastructure and streamline operations for optimal productivity in a cost-effective manner.

For more information, contact us.