Media

e-Service Desk Working in Media

ICCM's Service Management Solution, e-Service Desk has been chosen by a number of media companies like the BBC Worldwide.

Media companies have a very different set of challenges to many other sectors. With a significant workforce and a large amount IT equipment distributed across multiple locations and constantly on the move, keeping track of systems and providing effective IT support to employees can prove challenging.

ICCM's Service Management solution, e-Service Desk can help media organisations overcome these issues. Being web-based makes it possible for the same Service Desk to be introduced to multiple locations resulting in an alignment of global IT processes, thereby making it possible to facilitate 24 hour IT support. Media organisations can also utilise the solutions self-audit facility, which allows the IT department to account for IT equipment by enabling end-users to verify the assets they hold and update any discrepancies - resulting in dramatic cost saving as the need for physical audits are reduced.

See for yourself, here's what the BBC Worldwide has to say: