MSP/External Support Providers
e-Service Desk Working with MSP/External Support Providers
ICCM's Service Management Solution, e-Service Desk has been chosen by a number of Information and Communication Technology (ICT) companies including: Telenor, Qualcomm Wireless Business Solutions, Adapt and Comms Care to name just a few.
In these industries, much time can be spent evaluating and improving the product for external customers, however it can prove difficult for an ICT company to step back and look at the efficiency of their internal technology and IT operations. This can result in an IT department struggling to keep up with many companies' key operational business objectives of cost efficiency and value-producing staff. Additionally, other departments often have methods of justifying their contribution to the business, however for the IT department, this can prove to be a challenge.
ICCM can help MSP/External Support Providers to experience the full potential that an IT department can bring to an operation, not just by making the IT department more efficient, but by making sure that all employees have the IT support they need from the IT department to perform their responsibilities to the business. ICCM’s Service Management software, e-Service Desk, provides MSP/External Support Providers with the ability to launch ‘Out of the Box’ ITIL® aligned modules within a matter of weeks, all designed to improve the service level of the Service Desk. Additionally it provides superior reporting facilities, which enables the Service Desk staff to be recognised for their crucial contribution to the business.
Don't take our word for it; hear what our customers have to say:
We've seen improvements in productivity, quality & efficiency. Specifically sales forecasting is far more accurate than it was. And we can now run reports that give sales and customer care a better view of many different kinds of activity, including hotline calls, visits and ongoing sales contacts. 
Along with the revitalized and additional robust processes the new Service Desk for Telenor has been deployed and is accessible globally. Subsequently every shared Service Centre now has a common support apparatus with integration running across underlying business systems.