Government

e-Service Desk Working in Government

ICCM's Service Management Solution, e-Service Desk has been chosen by a number of government agencies including: British Transport Police, Dyfed Powys Police, North Somerset Housing and Reigate & Banstead Borough Council, to name just a few.

There are rising expectations for governments and their agencies to enhance cooperation and collaboration across agencies, sharing information, coordinating activities, and presenting a unified view to the public. It's expected that whilst they must improve their joined up activities, conjunctionally, they must be conscious that any method utilised that helps them meet these challenges must adhere to the government commitment to 'best value'.

The key to meeting these challenges is by utilising IT solutions to maximise the value of the organisation. However, when IT problems occur, or when IT processes are not running efficiently, the repercussions can be devastating to a government agency. IT staff must have the ability and the tools to function at the highest level possible and to provide the best service to their internal customers, so that they have the support necessary to fulfil their responsibilities to their external customers, the public.

At ICCM we understand the unique needs of government agencies and how they can better succeed with efficient IT Service Management execution. We give you the toolset to meet the expectations of the organisation and how they are perceived by the public. ICCM's Service Management solution, e-Service Desk has enabled other government organisation to streamline IT support, by providing a one-stop-shop for all their customer needs. It does this by providing a centralised, automated solution, built around the ITIL® Best Practice framework for managing all IT enquiries quickly and efficiently.

See for yourself and hear what our government customers have to say: