Financial & Insurance
e-Service Desk Working in Financial Services
ICCM's Service Management Solution, e-Service Desk has been chosen by a number of financial service organisations including: Endsleigh Insurance Services, Admiral Insurance and Tokio Marine Europe to name just a few.
The financial services industry is facing a challenging road ahead in the current business climate. More pressure is placed upon them to fine-tune their operations to respond to these changing conditions. With more visibility on how financial institutions spend operational funds, customers want to be reassured that the institution handling their money is being wise with how they spend their own.
Leveraging IT solutions for business improvement and competitive advantage must not be overlooked when financial institutions investigate how they can streamline their unique business processes. ICCM has helped a number of organisations in the financial and insurance sector evaluate the 'true' business need for IT services and how they can run more efficiently with the help of ICCM's Service Management tool, e-Service Desk.
ICCM can help financial institutions transition away from either manual IT processes, or from an existing Service Desk solution that is expensive to upgrade and maintain. ICCM is able to provide their cost effective and easily maintained web-based Service Desk tool, which provides 'real-time' information - significantly reducing the amount of paper intensive processes. This increases the productivity of Service Desk Agents, and in doing so ensures that anyone who is reliant on IT, has a quicker resolution to any issues - ultimately meaning they have less interruption and more ability to do their job.
Don't take our word for it; hear what our customers have to say:
"We immediately saw that the underlying platform of Metastorm BPM®, coupled with innovative service desk technology, delivered all of the flexibility and configurability we were looking for, both for our core e-Service Desk as well as for our Engineer portal which enables us to assign incidents from a centralised service desk to our engineering teams". 