Education
e-Service Desk Working in Education
ICCM's Service Management Solution, e-Service Desk has been chosen by a number of education institutions including: The University of Worcester.
Education as a whole is a competitive area, with some institutions facing many of the same challenges as business - doing more with fewer people, controlling costs, and maximising service delivery in the face of budget constraints. Every education institution is keen to provide students with the administrative and technical help and support they need to get the most from their studies. Providing them with a rich student learning /e-learning environment, and addressing quality of life issues.
ICCM understands the unique needs of education institutes and how they can better succeed with efficient IT support. That's why ICCM provides an ITIL® aligned Service Management solution 'out of the box', which means it can be implemented and maintained with minimal resources. Additionally, ICCM's web-based solution enables IT Support to be logged via a web-based customer portal. This allows education institutions to have an immediate source of task-related data, meaning they can track the progress of every job from initial contact through to resolution, increasing output and management of IT resources in an unprecedented manner.
Our proven technology and expertise is currently helping education institutions boost service levels while reducing costs.
Don't take our word for it; hear what other education institutions have to say:
"Well over 90% of jobs that now go through e-Service Desk are logged via our web-based customer portal, meaning that we immediately have a source of task-related data that means we can track the progress of every job from initial contact through to resolution." 