e-Service Desk Enhanced
e-Service Desk Enhanced (e-SD+) offers all the benefits of ICCM's standard e-Service Desk (e-SD) modules, with additional components that can enable organisations to peruse the more detailed and complex aspects if the ITIL® v3 frameworks in order to provide a true end to end approach within Service Management.
| e-SD+ includes all of the standard e-SD modules, PLUS: | |
| Access Management | Information Security Management |
| Availability Management | IT Service Continuity Management |
| Capacity Management | Continual Service Improvement |
| Event Management | Supplier Management |
| Financial Management | Visual Service Desk |