e-Portal
e-Portal is a highly adaptable, browser-based application that can be effortlessly integrated into an organisation's intranet or web site. This provides employees and customers the ability to quickly and effectively log and update Incidents as well as providing a window into the status of a Service Request at any time or place. Additionally, e-Portal makes available the ability to perform surveys, approve requests, and access the knowledge base. By utilising the underlying BPM architecture it's also possible to develop and integrate specific portal processes such as new employee and new PC request.
We have the ability to generate calls based on emails and to provide our clients with a customer portal which has resulted in improvements in client service. 
We plan to use the Customer Portal as a one-stop-shop for all our customer needs.
60% of calls we receive are now logged through e-SD's self-service portal which is linked on our intranet. I would estimate the ROI on calls logged this way is around 50%.