e-Knowledge Enhanced

e-Knowledge Enhanced is for customers needing enhanced Knowledge Management capabilities or a KCS certified Knowledge solution.  e-Knowledge Enhanced enables employees, particularly those working in customer facing environments such as help desks, call centres, service centres, e-learning, web and intranet to access knowledge on demand. This means you get accurate knowledge precisely when you want it so you don't need to raise a call to a Service Desk or an expert elsewhere in the business.

Search Component - This enhances a department's or organisation's capability to find documented information quickly and accurately, and use it to make better business decisions and improve customer service.
 
Expertise Location - When further assistance is needed, individuals within an organisation can access relevant expertise to overcome a particular learning difficulty or knowledge gap. As a result, they successfully complete a task, assignment or customer service request in record time.
 
Knowledge Share - Usage of the core components of the solution is significantly enhanced by the unique learning capability of the software. Each interaction between a user and either a knowledge base or an expert produces an update of information within the relevant knowledge base. The intellectual capital of the business is therefore increased and is available for the benefit of all employees and customers, removing the need to ever escalate that query again.
 
Measurement - It is essential that an organisation can measure the benefit of any business critical investment. Through the tools element, usage of the solution can be monitored and tracked through a range of standard and bespoke reporting, helping the business identify knowledge gaps and the cost of intellectual rework.