Downloads

e-Service Desk Modules - Contains ICCM module datasheets. These datasheets include information on specific modules and their features, and how they can be used within an organisation to gain greater value to your organisations business processes.

White Papers - ICCM is regarded as an expert in the IT Service Management field and for the benefit of our customers and industry colleagues, ICCM's industry renowned consultants regularly document their knowledge and expertise in the form of white papers. Check back frequently to keep up to date with new white papers available.

Technical Documents - contains technical server requirements as well as BPM process designer information.

Case Studies - With the support of our customer, ICCM is pleased to offer an array of case studies across industries and global locations, documenting the innovative and challenging projects carried out by ICCM customers and the experience and expertise of the ICCM team.

FAQ's - ICCM provides this Frequently Asked Question (FAQ) document to help customers and colleagues in the industry understand what sets ICCM's e‐Service Desk apart, and why it should be on the short list for any IT Service Management process improvement programs.

To see ICCM's range of documents for download, click on the menu to the left.