Consultancy

ICCM recognises that launching new IT systems can be fraught with obstacles potentially creating unanticipated overheads on resources and leading to projects not being delivered on time or on budget. To combat this ICCM offer a variety of consulting methodologies from quick start implementations to full turn-key solutions, each tailored to suit individual needs and budgets.

ICCM's professional consulting services link directly with the sales and support process so that there is seamless handover from each business unit in order that customers receive a consistent experience with the utmost professionalism.

Consultancy Service Include:

ITIL® V2 & V3 Best Practice - ICCM offer a range of ITIL® V2 & V3 Consultancy Services designed to assist customers in scoping, designing and deploying Best Practice Service Management processes within their organisations. Their e-Service Desk tool is developed within ITIL® standards and allows organisations to pursue ITIL® disciplines within a commercial and practical application. Each implementation includes a business alignment workshop delivered by ICCM, forging the technical deliverables with processes, culminating into a road map to success.

Project Management - ICCM's Project Delivery Methodology provides a fresh approach to delivering customer solutions. Whether you need to replace existing systems, or if you are working from a blank canvas, ICCM will offer support before an installation engineer is even scheduled to visit your business, ensuring that you have an accurate and clear vision on how your system implementation will be delivered.

Report Writing - ICCM has taken the world's leading report writing software and created a complete suite of services for a modern Service Management environment. This provides you with the flexibility and confidence to deliver accurate and timely management reports to all areas of your organisation. The Report Writing service will look at your reporting and business intelligence requirements and build the necessary reports and access methods to that specification.

Support - In line with traditional support services, as long as you have a current support contract you are fully covered when it comes to supporting the solution you have purchased. Where possible ICCM will act as a single point of contact for all issues relating not just to the ICCM software, but also to the report writing tool, the database and operating system. On an annual basis ICCM provides a quantity of resource blocks removing the need to purchase additional consultancy to fulfil minor requests, you can simply offset requests against your resource block allocation.

For more information on our consultancy services provided please contact us.