Business Services
e-Service Desk Working in Business Services
ICCM's Service Management Solution, e-Service Desk has been chosen by a number of Business Services companies including: Lewis Silkin and Faculty of Advocates to name just a few.
In this industry, employees are the product and it's essential that they are able to focus their efforts on value -producing activities, such as billable work, client contact, and new business acquisition. Therefore, for a company to stay competitive in this field, they always need to look for new methods of improving the productivity of their staff.
A key factor behind ensuring the productivity of staff, which is often overlooked, is by utilising IT Service Management solutions to help maximise employee efficiency. There are many ways in which ICCM can help you do this. By utilising our Service Management tool, e-Service Desk, companies can expect to automate traditionally manual IT operations, enabling the IT department to respond to all enquires much quicker, reducing disruption to employees across all departments. In short, the quicker IT enquiries are handled, the quicker employees get back to work and your business can run more efficiently and produce faster results.
Don't take our word for it; hear what our customers have to say:
"Just planning a full rollout is making the department more structured and better able to gauge priorities and business critical situations. The ability to keep track of calls is a huge benefit to our service desk. We're finding that we've become naturally more communicative with users, particularly on the closing and completion of calls in Incident Management." 