Business Process Management (BPM)

ICCM's e-Service Desk software is underpinned by Metastorm's Business Process Management (BPM) technology, which gives you the power to design, automate, manage, control, and effectively execute and improve your IT processes. This gives you the technology you need to better leverage your most valuable assets - the intangible assets comprised of human capital, information technology capital, and organisation capital - by closing the gaps between these siloed assets and uniquely providing you with the ability to realise increased productivity from your people, applications and processes.

e-Service Desk's underpinning BPM functionality allows you to deploy processes one at time across the enterprise - so that you get an immediate return on your investment today and, continue to get increased value from the solution long-term. Additionally, the BPM tool enables e-Service Desk to deliver a framework for creating and tracking real business results. It does more than just automate IT processes; it gives you a powerful enterprise tool to better leverage existing applications, to orchestrate and take advantage of Web services technology, and to increase your overall competitiveness.

Metastorm BPM® Customers

Existing Metastorm Customers can enable IT Service Management Excellence through their current Business Process Management technology.

World-class BPM technology is leveraged for documenting, analysing, managing and improving business processes. Unfortunately, IT processes are often overlooked, yet BPM technologies such as Metastorm, can be leveraged to better manage and optimise IT processes, provide automation and bottleneck reduction, shortening value runways and accelerating any IT Service Management initiatives.

By combining the solutions of Metastorm and ICCM, based on ITIL® v3 for IT Service Management, you can expect to experience the same value to IT service management processes as you have for business processes for some time.

The synergy of ITIL® and BPM is one that is long overdue.