Accelerated ROI
ICCM's e-Service Desk can deploy more 'out of the box' product more efficiently and effectively that our competitors. Many vendors will sell solutions at a loss as they profit from reoccurring services and upgrade costs. At ICCM we believe customers who wish to be self sufficient should have the tools to do so. Furthermore, we believe scalability and a solutions ability to grow with your business is essential to any investment. e-Service Desk's platform of BPM delivers scalability and does not have the limitations of application driven technology.
GRAPH OVERVIEW
The graph illustrated in Figure 1 shows the 'Value' on the vertical axis and 'Time' on the horizontal axis. The Black line shows the investment, which when you buy the solution is initially high and then reduces for ongoing support and running costs. Any changes, upgrades and maintenance to e-SD can be done with minimal time and skill, therefore, substantially reducing any running cost when compared to other enterprise applications that lack this flexibility.
The Red line demonstrates initial deployment of one or more processes.
The cross over of the Red and Black lines is where you break-even and your return begins. The greater the gaps are between the investment and the return line, the more pay back to the organisation.
The key to accelerating the value is from utilising the BPM platform to deliver sub processes either internally or outside your department. This delivers value and returns that outstrip any application software and realises the true potential of our value proposition.